All efforts to enlighten employees must be evaluated. Here we’ll look at participant evaluation forms.
Identifying the right content for awareness presentations, for
preparing users for more focused training, is not easy. The initial
process for deciding what to include, and who should assist in the decision
making, is covered in our previous planning discussion. But we don’t
always get it right the first time. In addition, our audience might see
benefit in adding, subtracting, or expanding content. The delivery method
might also need work.
Use of evaluation forms is an excellent way to get participant
feedback, of alerting us to ways to more effectively reach our awareness
objectives. The National Institute of Standards and Technology (NIST) Special
Publication 800-16, Information Technology Training Requirements: A Role- and
Performance-based Model, contains a great sample student questionnaire (Exhibit
5-2, p. 165).
